Procedure to Follow for Damaged Freight

Based on the industry we service and the several trucking companies we use, it is inevitable that some shipments will be damaged. In an effort to protect your company, as well as ours, we recommend the following steps be taken should your order be damaged.

1. You can refuse the entire shipment; however, this is not always the most practical option.

2. In most cases you will take receipt of the product. (Example: One drum is damaged but the rest of the shipment is fine.) In this case, it is imperative to follow the guidelines listed below:

A. Always take pictures
a) You must get pictures of damaged product. It is imperative to get pictures prior to unloading the truck to show the condition of the product as it arrived.
b) Continue taking pictures of any damage revealed during unloading. Check angle and lighting for best pictures.

B. Never throw away any product until the claim is settled
If you throw away product, we do not have a claim. The insurance company assumes, if there is no product, the product was useable. Therefore, you suffered no loss.

C. Do not be quick to sign the bill of lading (BOL) or delivery receipt
Be sure the bill is clearly noted with damage to your product. We suggest writing a statement describing the damage you saw and have the driver sign it prior to unloading the truck. This is an acknowledgement of the damage by an agent of the carrier. It will greatly help to expedite the claim.

D. Notify Amerimulch Immediately
Any delay in alerting Amerimulch to damage makes it more difficult to track the product through the shipping channels.

It is our belief that by following these steps we can recover a great percentage of the losses. If these steps are not readily available please remember to contact Amerimulch immediately with any questions.